Nova Loyalty
Program
Experience Novella to the fullest by joining our Nova Program, where we prioritize you. Keep reading to see where your story can take you.
Ch. 1
Nova Insider
Nova Insider
getting started:
Downloading and use the Novella app for enhanced interaction and rewards.point accumulation:
Earn 10 Novas for every $1 spent on treatments or products, with double Novas when pre-loading the app for purchases.benefits:
- Choice of Scents: Lavender, Eucalyptus, Rose, Amber
- Access to “getting ready” station
- Double-Novas earned when the app is pre-loaded for purchases.
- Tier 1 Birthday Gift
- Comfort Menu: Topical Numbing Cream, Novella Chiller (cold therapy), Blanket
- Refreshments: Hot Tea, Spa Water, Coffee, Wellness Truffle
- Wellness Center: 1 Sauna Visit per month, 1 light therapy session per month, Halotherapy
Ch. 2
Nova Premier
Nova Premier
ELIGIBILITY:
Achieved after accumulating a predefined number of Novas. Point Accumulation: Earn 15 Novas for every $1 spent.point accumulation:
Earn 15 Novas for every $1 spent.benefits:
- Priority booking for appointments.
- Complimentary service upgrades on skincare treatments.
- Double-Novas earned when the app is pre-loaded for purchases.
- Tier 2 Birthday Gift
- Comfort Menu: Same as Tier 1, CBD Oil & Cream, Dental Block
- Refreshment: Same as Tier 1, plus Sparkling Water, Collagen Beverage, CBD Beverage, Collagen bar, Macaron.
- Wellness Center: weekly sauna session, weekly light therapy session, Halotherapy.
Ch. 3
Nova Elite
Nova Elite
ELIGIBILITY:
Invitation based on high engagement and significant Nova accumulation. Consider incorporating visit frequency as a criterion.Point Accumulation: Earn 20 Novas for every $1 spent.point accumulation:
Earn 20 Novas for every $1 spent.benefits:
Continue for list of benefits...Ch. 3
Nova Elite (Cont.)
Nova Elite (Cont.)
benefits:
- All benefits of the Novas Elite tier.
- Complimentary service upgrades on select treatments.
- Early Access to events, limited-edition products and advanced treatments.
- Participation in Novella’s Ambassador Program, which includes workshops, treatment models, and features in promotional materials.
- A dedicated service representative for personalized appointment and treatment planning—your own Nova-rep- How will we do this?
- Double-Novas earned when the app is pre-loaded for purchases.
- Annual VIP event invitation, where ambassadors can bring a guest and enjoy exclusive treatments and product previews.
- Tier 3 Birthday Gift
- Comfort Menu: Same As Tier 1, ProNox, Cooling Eye Patches, GABA Chews.
- Refreshment: Same as Tier 2, Leilo Kava Calming Beverage, Kin Euphorics Beverage, Champagne, Wine, Charcuterie.
- Wellness Center: 3x/week sauna session, 3x/week light therapy session, Halotherapy.
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